📦 Returns
All our products are made made to order and personalized according to the customer's instructions. Therefore, pursuant to art. 59 of the Consumer Code (Legislative Decree 206/2005), the right of withdrawal is not applicable.
For each order containing customized products, an invoice is sent.print preview that the customer must explicitly approve before production begins.
However, in case of obvious defects attributable to our negligence, we are available to offer:
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a partial or total refund
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or the product replacement, at our discretion.
Any defects must be reported within 3 days of delivery, attaching clear and detailed photos.
Please note that the presence of knots, cracks and resin in the wood, slight scratches or marks in metals and plastics, imperfections on the surfaces of soaps and wax, dimensional tolerances up to 5% are not to be considered defects.
🚚 Shipping and delivery
By accepting these conditions of sale, the customer releases Arti&Inventive from any liability relating to:
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Delivery delays
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Damage, loss or courier errors
even in the case of orders with service “express production”.
THE production times vary according to the processing queue and the complexity of the product:
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until 10 working days for standard products
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until 20 working days for products with multiple processing stages, complex jobs or in large quantities
THE'print preview It is usually sent within 1–5 business days.
If we do not receive approval within 3 days from dispatch, and if a mobile number has been provided, we will attempt to contact you via SMS/Whatsapp.
If we do not receive a response even within 2 days from the same, the preview will be intended tacitly approved and we will proceed with production.
In case of purchase without the “insurance” option, the customer agrees to exonerate Arti&Inventive from any liability for damage or loss of the package.
In such cases no refund or reproduction of the product will be provided.
🛡️ Guarantee
Our items are made handcrafted with top quality materials.
As manual processes, the following may be present:
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light imperfections or tolerances in size
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yield differences compared to the visual preview (especially on wood, soap, metal, wax)
These variations they do not constitute defects, but part of the natural uniqueness of the artisanal product.
Furthermore, Arts & Inventiveness not responsible for alterations caused by incorrect storage by the customer (e.g. exposure to direct sunlight, humidity, contact with liquids or chemicals).
🖨️ Print Preview
All customized products require the sending of agraphic preview to be approved before production.
They are allowed up to 3 free revisions.
If, after 3 changes, the customer is not satisfied, it is possible to request theorder cancellation, with partial refund equal to the total paid minus €19 to cover graphic design costs.
©️ Release for use of logos, trademarks and content
The customer, by accepting the conditions of sale, declares to have the authorization to use of any brands, logos, writings or images provided for the creation of the customized product.
In case of use of content covered by copyright or registered trademarks:
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the customer assumes full legal responsibility
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And releases Arti&Inventive from any liability civil and/or criminal.
- If you have any doubts or other questions regarding a registered trademark you can do a search on this site
